Shipping & Returns

Shipping Policy

Where We Deliver

Taz Collection delivers to every major city and most towns across Pakistan, including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Gujranwala, Sialkot, Peshawar, Quetta, Hyderabad, Bahawalpur, Sargodha, Sahiwal, Sheikhupura, Abbottabad, Mardan, Gujrat, Jhelum, Rahim Yar Khan and hundreds more. If you live in a remote area, please share a nearby landmark or courier pickup point so we can deliver smoothly. At the moment we do not ship outside Pakistan.

Order Processing

After you place your order, our team confirms it by phone call or WhatsApp — usually within a few hours during business hours. This quick confirmation step helps us avoid fake orders and wrong addresses and keeps Cash on Delivery available for everyone. Once confirmed, your order is quality-checked, packed and handed to our courier partner within 1–2 working days. Orders placed on Sundays or public holidays are processed on the next working day.

Delivery Times

Delivery times are estimates provided by our courier partners. During big sales, Eid, Independence Day and other public holidays, or during bad weather and road closures, deliveries may take a little longer. We will always keep you updated.

Delivery Charges

• Free delivery on all orders above Rs. 5,000.
• For orders below Rs. 5,000, a flat delivery fee is shown at checkout before you confirm.
• No hidden charges — what you see at checkout is what you pay the courier.

Cash on Delivery

Pay in cash when your parcel arrives. Please keep the exact amount ready if possible, as couriers may not carry change. You are welcome to check the outer packaging before paying. Couriers do not allow parcels to be opened before payment, but if anything is wrong with your order after opening, our exchange and replacement policy fully protects you.

Tracking Your Order

As soon as your parcel is dispatched, we send you the courier name and tracking number on WhatsApp or SMS. You can track the parcel on the courier’s website, or simply message us on 0308-4720779 and we will check the status for you.

Failed Deliveries

The courier will usually call you before delivery. If they cannot reach you or no one is available, they will make another attempt. If the parcel is returned to us after repeated failed attempts or because it was refused without a valid reason, we may ask for advance delivery charges on future orders. Please keep your phone reachable after placing an order.

Exchange Policy

We want you to love what you ordered. If the size isn’t right, you can exchange it easily.

1. Contact us within 7 days of delivery on WhatsApp (0308-4720779) or email (hamzaashraf867@gmail.com) with your order number and the size you need.
2. Prepare the item. It must be unworn, unwashed, free from perfume or stains and with all original tags and packaging.
3. Send it back. We will share our return address or arrange a pickup in selected cities.
4. Receive your new size. Once we receive and check the item, we dispatch the replacement within 1–2 working days.

For size exchanges, the customer pays the return shipping cost and we cover the delivery of the replacement for orders above Rs. 5,000. Exchanges depend on stock availability; if the size you need is unavailable, you can choose another product of equal value or receive store credit.

Damaged, Defective or Wrong Items

We check every item carefully, but mistakes can occasionally happen. If you receive a damaged, defective or wrong product, please send us clear photos of the item, its label and the packaging within 48 hours of delivery. We will arrange a free replacement, including all delivery charges. If a replacement is not available, we will offer a full refund or store credit — your choice.

Refund Policy

• Refunds are provided for defective, damaged or wrong items when no replacement is available.
• For change-of-mind returns, we offer exchanges or store credit valid for 90 days.
• Approved refunds are made via bank transfer, JazzCash or EasyPaisa within 5–7 working days after we receive and inspect the returned item.
• Original delivery charges are non-refundable except when the return is due to our mistake.

Items That Cannot Be Exchanged

• Items that have been worn, washed, altered or damaged after delivery
• Items without original tags or packaging
• Custom printed or embroidered products made to your design
• Products marked “final sale” during clearance events (unless defective)

Order Cancellation

You can cancel your order free of charge any time before it is dispatched. Just send your order number on WhatsApp. Once dispatched, the order cannot be cancelled, but you can use our exchange policy after delivery. Taz Collection reserves the right to cancel orders in case of pricing errors, stock issues, suspected fraud or incomplete address details — we will always inform you if this happens.

Bulk and Corporate Orders

Bulk and custom orders have separate production and delivery timelines, usually 7–15 working days depending on quantity and customisation. Payment terms, exchange conditions and delivery arrangements for bulk orders are agreed in writing before production starts.

Packaging

Every order is folded neatly and packed in a protective, water-resistant courier bag. We are steadily reducing plastic and moving towards recyclable packaging. If you are sending a gift, let us know and we will remove the price tag and add a personal message card.

Helpful Tips

• Enter your full address with house number, street, area, city and a nearby landmark.
• Use an active mobile number — ideally your WhatsApp number.
• Check our Size Guide before ordering to avoid exchanges.
• Keep the packaging and tags until you are sure the item fits.
• Combine items to cross Rs. 5,000 and get free delivery.