FAQ

Browse the Shop or choose a category from the menu — Men, Women or Kids. Open any product, select your size (or age for kids), choose the quantity and click “Add to cart”. When you are ready, open your cart, click “Proceed to checkout”, fill in your name, phone number and delivery address, and place your order. Our team will then confirm the order with you by call or WhatsApp.

No. You can check out as a guest. However, creating an account lets you track your orders, save your address for faster checkout and view your order history. You can create an account during checkout or from the My Account page.

Yes. Simply send a screenshot or the name of the product, your size, your full name, phone number and complete address to 0308-4720779 on WhatsApp. Our team will create the order for you and send a confirmation message.

Yes, as long as it has not been dispatched. Contact us on WhatsApp as soon as possible with your order number and the change you want — a different size, colour, address or a cancellation. Once an order has been handed over to the courier we can no longer change it, but you can still use our exchange policy after delivery.

You will receive an order confirmation email (if you entered an email at checkout) and a call or WhatsApp message from our team, usually within a few hours during business hours. Once your parcel is dispatched, we will share the courier tracking number.

We can add a simple gift note and remove the price tag on request. Just mention it in the order notes at checkout or tell our team on WhatsApp. Special gift packaging is available during Eid and festive seasons.

We currently offer Cash on Delivery (COD) all over Pakistan, which means you pay the courier in cash when your parcel arrives. For bulk and corporate orders, bank transfer, JazzCash and EasyPaisa are also available — our team will share the details when confirming your order.

No. The price you see at checkout is the price you pay. Delivery charges, if applicable, are clearly shown before you place your order. Orders above Rs. 5,000 get free delivery.

Yes, all prices are listed in Pakistani Rupees (PKR) and include applicable taxes.

We regularly share discount codes with our WhatsApp community, email subscribers and social media followers. New customers can use code TAZ20 on their first order where the promotion is active. Only one discount code can be used per order.

Yes. We deliver to cities and towns all over Pakistan through trusted courier partners, including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, Sialkot, Gujranwala, Hyderabad, Bahawalpur, Sargodha, Abbottabad and many more.

Orders are dispatched within 1–2 working days after confirmation. Delivery usually takes 2–4 working days for major cities and 3–6 working days for smaller cities and remote areas. During sales, Eid and public holidays, delivery may take slightly longer.

Delivery is free on all orders above Rs. 5,000. For orders below that amount, a flat delivery fee is shown at checkout before you confirm your order.

Yes. Once dispatched, you will receive a tracking number via WhatsApp or SMS. You can track it on the courier’s website or simply ask our team for an update.

Currently we only deliver within Pakistan. If you live abroad and want to send a gift to family in Pakistan, you can place an order with their address — just contact us on WhatsApp for help.

The courier usually calls before delivery. If you miss the delivery, they will try again, typically on the next working day. You can also ask a family member to receive the parcel and pay on your behalf.

Visit our Size Guide for exact chest and length measurements. As a general rule, if you are between two sizes or prefer a looser fit, choose the larger size. Our oversized tees are designed to be loose, so most customers order their normal size for those.

Our fabrics are pre-shrunk, so shrinkage is minimal (usually less than 2–3%). Washing in cold water and drying in the shade keeps your clothes at their original size for much longer.

Kids’ products are sized by age range: 2–4 years, 5–7 years, 8–10 years and 11–14 years. Every child grows differently, so check the height guide on our Size Guide page. If your child is near the top of an age range or growing fast, pick the next age up.

Yes. Our women’s tees and hoodies are cut with a slightly narrower shoulder and a more tailored waist, while our relaxed and oversized women’s styles offer a looser, comfortable silhouette. Each category has its own measurement chart on the Size Guide page.

You can request a size exchange within 7 days of delivery. The item must be unworn, unwashed and have its original tags and packaging. Contact us on WhatsApp with your order number and the size you need, and we will arrange the exchange.

We are sorry if that happens. Please send a photo of the item and its label on WhatsApp within 48 hours of delivery. We will replace it free of charge, including delivery costs.

Refunds are offered for defective or wrong items when a replacement is not available. For change-of-mind returns we offer exchanges or store credit. Full details are explained on our Shipping & Returns page.

Yes, sale items can be exchanged for a different size subject to availability. Items bought during clearance sales marked “final sale” cannot be exchanged unless they are defective.

Our t-shirts are made from combed cotton ranging from 160 to 220 GSM. Combed cotton is softer, stronger and more breathable than ordinary cotton. All fabrics are bio-washed and pre-shrunk.

Our hoodies use brushed fleece between 240 and 340 GSM. The inside is soft and warm while the outside stays smooth. Heavier hoodies are ideal for cold winters in the north, while lighter ones are perfect for Lahore and Karachi winters.

Turn garments inside out, wash in cold or lukewarm water (up to 30°C) with similar colours, avoid bleach, and dry in the shade. For printed tees, iron on the reverse side. Following these steps keeps colours bright and fabric soft for years.

We use colour-fast, skin-friendly dyes. With normal care, colours stay vibrant for a long time. Our deep red and black shades are specially treated to resist fading from sunlight and washing.

Yes. We offer custom printing and embroidery for bulk orders — companies, schools, teams, events and families. WhatsApp us on 0308-4720779 with your requirements for a quick quotation.

Most of our core products are restocked regularly. Message us on WhatsApp with the product name and size, and we will notify you as soon as it is back in stock.

Yes. We only collect the information needed to process and deliver your order, and we never sell your data. Read our Privacy Policy for full details.

Go to the My Account page and click “Lost your password?”. Enter your email address and you will receive a link to set a new password.

Click the unsubscribe link in any email, or send “STOP” to our WhatsApp number. We will remove you from promotional lists immediately while still sending updates about your active orders.