Privacy Policy

1. Information We Collect

Information you give us: When you place an order, create an account, subscribe to offers or contact us, we may collect your name, phone number, WhatsApp number, email address, delivery address, city and any notes you add to your order.

Information collected automatically: When you browse our website we may collect technical information such as your IP address, browser type, device type, pages visited, time spent on pages and referring websites. This is collected through cookies and similar technologies.

Information from conversations: If you message us on WhatsApp, call us or email us, we keep a record of the conversation so we can help you with your order and improve our service.

2. How We Use Your Information

• To process, confirm, pack and deliver your orders
• To call or message you to verify orders and share tracking details
• To handle exchanges, returns, refunds and customer support requests
• To manage your account and order history
• To send offers, new arrivals and discount codes if you have opted in
• To improve our website, products and services
• To prevent fraud, fake orders and misuse of our website
• To comply with legal obligations in Pakistan

3. Sharing Your Information

We never sell or rent your personal information. We only share what is necessary with trusted partners who help us run our business:

• Courier companies — your name, phone number and address so they can deliver your parcel and collect Cash on Delivery payments.
• Payment providers — for bank transfers, JazzCash or EasyPaisa refunds and bulk payments.
• Website and hosting services — which securely store our website data.
• Authorities — only when required by Pakistani law or to protect our rights and prevent fraud.

4. Cookies

Cookies are small files stored on your device that help our website remember your cart, keep you logged in and understand how visitors use our pages. You can disable cookies in your browser settings, but some features such as the shopping cart and checkout may not work properly without them.

5. Marketing Messages

If you subscribe to our newsletter or WhatsApp updates, we may send you news about new collections, sales and exclusive discounts. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by sending “STOP” to 0308-4720779 on WhatsApp. Order-related messages will still be sent for active orders.

6. Data Security

We use reasonable technical and organisational measures to protect your information, including secure SSL encryption on our website, restricted access to customer data and secure hosting. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Taz Collection will never ask you for your bank PIN, card CVV, one-time passwords (OTP) or account passwords by phone, WhatsApp or email. If anyone asks for this information claiming to be us, please do not share it and report it to us.

7. Data Retention

We keep your order information for as long as necessary to provide our services, handle exchanges and warranty requests, and meet our legal and accounting obligations. Account information is kept until you ask us to delete your account.

8. Your Rights

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your account and personal information, subject to legal requirements
• Opt out of marketing messages at any time

To make any of these requests, email us at hamzaashraf867@gmail.com or WhatsApp 0308-4720779.

9. Children’s Privacy

Although we sell clothing for children, our website is intended to be used by adults. We do not knowingly collect personal information from children under 18. Parents or guardians should place orders on behalf of children.

10. Third-Party Links

Our website may contain links to social media pages, courier tracking websites or other third-party sites. We are not responsible for the privacy practices of those websites and encourage you to read their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes means you accept the updated policy.